This case study highlights the transformation of a Fortune 100 product IT Operations department from an asset-centric to service-centric operating model.

Using Neochange's AdoptIT™ approach to identify adoption risks and barriers to value realization, the project was able to restructure the practices and processes of 1,600 employees in less than 6 months with no material impact on IT service delivery.

The client achieved a 10% reduction in operating run-rate while absorbing a 30% volume increase. Within one year of the transformation capacity related outages were reduced to zero.