This case study highlights a common customer problem. Having implemented a CRM solution, this Fortune 50 client experienced low adoption rates and a low probability of achieving value realization from its investment.

Neochange used its unique AdoptIT™ methodology to intervene, helping the client achieve 89% effective adoption within 3 months.

The client achieved 20% reduction in case management costs within 1 year and realized $1.8M in savings over a 2-year period while also increasing its level of customer satisfaction.