Regardless of the truth - the majority of CEOs blame the IT organization for a lack of IT success. With IT project failure rates at a 10 year high and the expectations of newer technologies increasing, this dynamic is unlikely to change.

As always, short comings present an opportunity. In this instance the effective IT adoption gap can be used as a transformational driver to improve the IT-Business partnership and the leadership role of IT.

The short-fall of IT-driven business results is a complex affair - extending from the data center (availability) all the way through application development (alignment gap) to business management (information practices & change leadership). To be successful IT organizations need to take a human-centered approach that promotes transparency into adoption barriers and creates a collaborative environment for all parties to increase IT-driven value.

The results for those that are successful are significant improvements in IT investment returns & strong, proud IT organizations.