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A study of buyer and seller perspectives
on the drivers of enterprise software success.
In late 2007, SandHill.com and Neochange set out to discover the meaning of enterprise software success.
As the most popular online resource for software business strategy, SandHill.com editors were familiar with
the challenges facing software vendors. And as a leading consultancy in software adoption, Neochange
well understands the challenges faced by software buyers after solutions are bought and installed.
The two groups teamed to field a survey. The study aimed to capture the views of software vendors and
enterprise buyers on the definition, expectations and achievement of enterprise software success. A total
of 159 respondents filled out the survey online in December 2007 and January 2008 after responding to
calls for participation from SandHill.com and Neochange emails.
The survey inquired about the various measures of software success, the drivers of success, and software
buyers expectations’ of their vendors in terms of helping them achieve success. This white paper presents
the findings of the survey.
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