We have recently returned from our annual trip to SAP Insight’s Super User conference in Texas. In addition to very good BBQ, we had more cause to celebrate as two of our customers, McKesson and City of Edmonton, both won best in class awards for their change management/super user programs. We were lucky enough to capture some of their presentations on video.
Without giving too much away, I was happy to hear that both of these leading edge programs have been able to harness the user adoption insight Neochange provides to make their programs more powerful. Specifically, the ability to discuss the business impact they provide to their organization in terms of dollars and user satisfaction.
Enjoy listening to Terrie and Michael below.