Successful software companies are built on innovative functionality and a passion for usability. But these two traits still leave a big gap for customers that need to harness the business value of their software investments, aka end-user adoption. Neochange brings 15+ years solving end-user adoption problems for enterprise buyers that can help ISV's become more adoption centric.
We have worked with some of the biggest software players to:
- Define their Customer Adoption Journey to full software utilization and business value
- Create Adoption Insight Reports to share customer adoption best practices
- Overhaul existing services to make them more adoption-centric
- Develop adoption health-check metrics for customer success management