Point of view
Change Leadership is Critical for Effective User Adoption™
We just had the pleasure of starting
work for the CIO of a $4 billion IT function. We say
pleasure because this CIO has learned the hard way
at previous companies what it really takes to drive
transformational change and get employees to adopt
new technology enabled processes.
What we discussed with this CIO were
2 critical change leadership concepts. First, as a
change leader you need to have some sense of the organization's
capacity for change if you want to be successful.
Trying to drive too much, too quickly without regard
to operational readiness is a recipe for disaster
for any type of initiative and partly explains the
software industry's usage crisis.
Second, we discussed how sustainable
change is really effected in complex organizations.
What this CIO understands, and what we constantly
advocate, is a multi-fronted approach to change leadership.
We like to see strong top down executive sponsorship
as always. But we also like to see change being led
by middle managers and we always want to create opportunities
for grass-roots involvement or outright grass-root
driven efforts.
We are building our clients' change leadership capacity to address these two critical adoption management challenges. We build these capabilities through a combination of coaching programs and workshops. The benefit to our clients is immediate and enduring. In the short-term adoption management practices can be applied to our client's IT enabled transformation efforts. Over the long-term these practices can be re-used for adoption challenges that arise as strategy, structure, process and technology are changed.
Resurrecting Failed Deployments by focusing on Effective User Adoption™
The software landscape is littered with failed implementations that have not delivered their expected business outcomes. The statistics are telling: according to a recent Butler Group study, 50% of the functionality paid for and licensed by organizations is not actually used.
As more organizations invest in software asset management practices they are gaining improved visibility into the utilization of their software applications. Often what is discovered is dormant and underutilized software. Enterprise buyers are consequently left with two choices - do they pursue a strategy to achieve value realization from their ailing software deployments or do they write them off and renegotiate their maintenance contracts.
Maximizing the value of purchased
software requires a disciplined approach to uncovering
and mitigating adoption barriers that are holding
back desired business outcomes. By focusing on the
key determinants of Effective User Adoption™
organizations can accelerate time-to-value for software
deployments that are currently not delivering.
It's never too late to resurrect
failed deployments if you focus on Effective User
Adoption™ as a driver of value realization. To
find out more about Neochange's Effective Usage Activator services:
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