In This Issue:

Message from the CEO

Friends of Neochange,


We have been extremely busy at Neochange since our last newsletter. Most of our time has been focused on setting up Neochange for sustainable growth. Here's a few snippets to give you a sense of what we have been up to:

  • Stephen Hamilton joined the team as our Managing Director of Business Development


  • Established 3 new partnerships with market leading software vendors


  • Launched an in-depth behavioral study of the key leadership roles within IT


  • Established a referral program for Neochange affiliates


  • Improved the execution capability of our adoption services and transformation management engagement model

As we move into the busy time of the year we expect to realize the benefits of these investments. Like most companies we are aware of the "economic headwinds" that have strengthened in the new year, thankfully for us change still happens, and since most software is significantly underutilized and not delivering cost savings, we expect to see an increase in the level of post deployment engagements we undertake.

 

In addition to the abovementioned activities we are proud to release our first survey on enterprise software success, co-sponsored by Sandhill.com. The results are definitely encouraging for us and have received widespread industry interest. The survey reminds us of the significant potential promise to be achieved through more effective usage - where most respondents believe that solving their adoption challenges will deliver competitive advantage.

 

 

Cheers,

 

Chris Dowse
CEO, Neochange


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The Drivers of Enterprise Software Success According to Buyers and Sellers


Late last year we conducted a survey with Sandhill.com with the intention of capturing the views of software vendors and enterprise buyers on the definition, expectations and achievement of enterprise software success.

The survey uncovered some interesting perspectives. 70% of respondents agreed that the no. 1 driver of value realization is ensuring effective usage of software in the enterprise. The survey also found that improved adoption lowers costs, improves customer satisfaction and drives revenue growth. Software buyers expect vendors to help them improve usage levels and share the burden of success realization - as it stands, 2 out of 3 buyers are achieving less than 50% effective user adoption.


What Can Be Done to Improve the Chances of Success

Based on the survey findings, we have developed a list of best practices aimed at improving the success of today's enterprise software deployments:

  1. Buyers/Providers need to discuss their “success” expectations


  2. Define and measure success metrics


  3. Buyers should continuously monitor effective usage


  4. Providers should determine to what degree they enable effective usage


  5. Providers should develop and lead a partner eco-system that enables their customer’s success

For more survey results and greater detail into improving the success of software deployments click here to read the full report.


To listen to Chris Dowse and M.R. Rangaswami, SandHill.com publisher, discuss the implications of the survey results click here.


Read coverage on the study in the following industry publications:


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Neochange Presents

Upcoming Events

 

Meridium Conference 2008 - Albuquerque, NM, April 22nd - 24th, 2008
Meridium, the leader in asset performance management (APM) solutions, will host Neochange, Marathon Oil and Kimberley Clark in a panel discussion on value assurance of EAM software. Neochange will be discussing the transformation challenges that need to be overcome to deliver cost-effective reliability.
Conference Website

IT Directions - Santa Clara, CA, April 25th, 2008
Hosted by Taos, a professional IT consulting services company, IT Directions is a focused educational and interactive forum for C level executives, Senior Directors and Directors within IT organizations. Neochange will present to 30 bay area CIOs on how CIOs can turn their LOB adoption challenges into opportunities for strengthening LOB relationships and advancing CIO penetration into C-level management positions, the strategic planning process and ultimately the boardroom.

Software 2008/Interop - Las Vegas, NV, April 29th - 30th, 2008
Neochange has been invited to the gathering of 20,000 software industry executives and IT buyers to discuss how enterprise software pricing is approaching a permanent collapse due to the enterprise software adoption challenge. Other speakers include Oracle's Jesper Andersen and McAfee's Dave DeWalt.
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Spring TPSA (Technology Professional Services Association) Summit - Santa Clara, CA, May 4th - 6th, 2008
The conference will showcase innovations in technology professional services that have led to superior business performance. Neochange will co-present with Salesforce.com on the evolving value assurance expectations of enterprise software buyers.
Read More

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