Insight that powers your business

 

Start with our BASELINE to prioritize investments that improve user productivity and effective consumption. As you move through your journey our User Metabolism™ analytics platform absorbs and transforms increasing levels of machine and service data to produce insight that Powers your business. Start your Journey to the Power Zone today.

 
 

A powerful solution for organization’s looking to improve their end-user productivity by more than 2.5%.

Blue Insight can be purchased as a one-time offering that will accelerate and optimize existing user adoption programs or as an annual subscription that monitors the progress of 100% of your end-users.

 
 

Measure User Performance

Insight Action Power
Assess the value of user consumption and productivity short falls Smart prioritization of end-user service Optimize the ROI of user performance investments
 

Modernize Change Management

Insight Action Power
Identify high risk users and predict the potential impact of software changes on user performance Plan more targeted and impactful change management activities Reduce change risk and the time to return users to pre-change performance levels
 

Enable Proactive Education

Insight Action Power
Identify struggling users that would otherwise remain hidden Proactivley connect struggling users to high performing users Exceed expectations by servicing 100% of users and before they call for help
 

Benchmark Process Adoption

Insight Action Power
Uncover valuable adoption patterns from high performing users Share best practices across organizational and functional groups Communicate the value of your service impact to the broader organization
 
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Optimize User Programs

Insight Action Power
Know the required levels of end user support by power users Recruit hidden power users and share their competence Reduce business knowledge risk and lift user competence
 

Red insight is a powerful solution for organization’s looking to modernize their end-user services and increase user satisfaction.

The power of Red Insight lies in connecting user performance to support, education and change management service data – a 360° perspective of user performance and the impact of user-services. Red Insight can be purchased as a one-time offering that will accelerate and optimize existing service improvement programs or as an annual subscription that monitors the progress of 100% of your end-users.

 

Achieve 360° User Experience

Launch New Services

Scale Service Reach to 100% of Users

Reduce Cost of Support

Communicate Service Value

 

Far-Red insight is a powerful solution for organization’s looking to improve business productivity.

The power of Far-Red Insight lies in connecting user performance and detailed process workflow data to existing business performance metrics – creating the ability to improve performance at source. Far-Red Insight can be purchased as a one-time offering that will accelerate and optimize existing process/usability improvement programs or as an annual subscription that monitors the progress of 100% of your end-users.

 

Manage Performance at Source

Enhance Usability Initiatives

Empower Process Improvement Teams

Uncover Systematic Usability Issues